Refund & Return Policy

Introduction

At My Gadgets, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund and return process. Please read this policy carefully to understand your rights and obligations.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• You must initiate the return process within 14 days of receiving the item.
• A valid proof of purchase (e.g., invoice or order number) must be provided.

Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at support@mygadgets.com to request a return authorization.
• Pack the item securely in its original packaging, including all accessories and documentation.
• Ship the item to the address provided by our customer support team.

Refund Process

Once your return is received and inspected, we will process your refund as follows:

• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, except in cases where the item is defective or incorrect.
• Refunds may take up to 7-10 business days to reflect in your account.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been used, damaged, or altered after delivery.
• Gift cards or downloadable software products.
• Items marked as "final sale" or "non-returnable" at the time of purchase.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.